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Why LEGO® (or LEGO® SERIOUS PLAY™) works great for Strategy and Service Design

We use LEGO® SERIOUS PLAY™ since 2006 to design strategies, business or services with teams. Why? Because we believe LEGO® is the perfect tool to engage people and their brains for cocreation! Let us wrap up how.

WHY LEGO® SERIOUS PLAY™?

The participants really “make” their story! They don’t consume, they create.
We call it rapid prototyping because you start modeling a core idea but keep adding content (and bricks). No fear of failure, because it’s just a prototype in the making! And even if the model is finished and you use it as your storyline, more ideas might be added during storytelling. You don’t need the answer right in the beginning, you have time to think while building and let your idea develop! (This might be why introverts and extroverts like this process.)

3D LEGO® models as artefacts visualise complex information. The information is now tangible and easier to work with. Adding or changing the model allows to add a 4th dimension: time! With changing your 3D models you can show how scenarios might change your business or business landscape. It a unique tool to “play” Real Time Strategies: Uncovering the system’s behavior and learning what you can do NOW to be prepared for FUTURE developments.

Hierarchies are neutralized in this process. Everybody builds and tells his/her story. With all the storytelling and people uncovering their individual thinking, feelings and experiences, the rich individual knowledge build on others’ to a new team wisdom. This “crowdsourcing” of the team’s wisdom allows in depth analysis of challenges, in the present and for the future.

Visual information is easier to remember than abstract information. With the focus on storytelling and showing in the models, people develop a shared language and a new team identity. A competitor might be called “foxes in planes” in the future, because this is how they were built. Or people refer to the “red bicycle” to remind each other of a lean approach in planning a conference (this is how play4agile was started, the yearly un-conference on high “play”formance for agile teams).


And WHY LEGO® (and not drawings, clay or Playmobil…)?


The prerequisite for all this is a well designed workshop based on the defined LEGO® SERIOUS PLAY™ processes, it won’t happen automatically just by using LEGO®!  Facilitating a process using artefacts and with high team engagement is fun and a challenge, but has very different dynamics than “common” facilitation with pens and stickies.

We think those are pretty unique benefits of using LEGO® (SERIOUS PLAY™)!

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